With automation expanding inside IT, especially throughout the software development life cycle, NJCSI has identified some of the common system automation pitfalls teams encounter along their automation journeys and hopes to help you avoid them.
Automating your work order process is essential. But you can’t afford to make any mistakes. NJCSI wants to make sure you get the most from your automated work order process.
Make process improvements a prerequisite of your overall automation approach. Automating your operation won’t solve all your problems. You must have a solid workflow in place before you look to automate. Perfect your work order process before relying on hardware and software to do the work for you. Identify points of weakness in your fulfilment process. These could be production bottlenecks, improper inventory management and errors that produce waste, shrinkage, or other loss. Create procedures to test your process. Measure rates of success and failure. Eliminate any inefficiencies. Create a standard that your process must adhere to. Then you will be ready for automation.
Electronic communications drive all aspects of today’s work order process. At each point, data can be collected. Your warehouses’ automation can provide feedback through every stage of production. Keep an eye on operations from afar while you expand your business. Make sure things run smoothly and address issues in real time.
For consumers, data collection starts with retaining contact information, preferred payment methods, and their ordering history. However, the analysing and application of customer data is where you’ll make real improvements. Learn what drives your consumer by analysing the date. Data like this can be collected easily and launch a customer feedback survey. Target the consumer experience during the fulfilment process. Learn the pain points your clients may face. Communicate with them and learn what they want.
Automation does not excuse management and their teams from responsibility; while you’ll commonly hear people tout automation as a means of reducing human error or manual effort, that doesn’t mean your systems are now infallible. You need a governance plan for handling issues, even with increasing automation in your development cycle.
Transition workers in obsolete positions into other departments – like customer service, marketing, or transportation. As you make improvements in your automated process, it’s important to appreciate your workers. They’re the ones that run your daily operations and keep your company alive. You need an able-bodied human operator to monitor the system. If you value order consistency, you’ll also need a human QA inspector to make sure there are no mistakes. Take the things where your employees aren’t using their brains and automate it. People may hate doing boring, repetitive work, but robots love it. They eat that stuff up. Focus your employees on doing smart things that will make you money. Automation won’t do you a whole lot of good if you’re just papering over an otherwise unchanged organisation.
One of the most common mistakes is the assumption that automation is easy, especially early in your implementation. Expect some trial-and-error as you iterate and optimise. Automation can reduce errors during fulfilment, expedite your supply chain, and lead to greater profits over time. However, if you don’t do things right, you’ll be losing money before you make improvements. You have to collect the right data and then know how to apply it. You need to have a solid, proven process before it can be automated. After the planning is done, you’ve got to pull the trigger and launch, invest in a solid, tangible solution. Remember, NJCSI is always here to help you with this process and make it easier.